Full refund available within 24hrs of booking. Up to two weeks in advance 50% of all nights will be refunded excluding the cleaning fee. After two weeks before check in, no refund will be offered. 

At Peak Holiday Accomodation we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal infomation about people who visit our website or book our property, how we use it, and how we keep it secure.

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What information do we collect?

We collect information about you when you make a booking, contact us, or fill in a form. This includes:

-Identity Data. Names of all guests and age ranges (if required)

-Contact Details. Postal address, email address and phone numbers.

-Booking Details. Arrival/Departure dates and payment details.

-Technical Data. IP address and browsing behaviour while on our website.

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How Do we use this information?

We use your information to:

- Process your booking and manage your stay

-Communicate booking confirmations and check in details

-Process payments securely

-Meet legal obligations, such as keeping a guest register for police and local authorities.

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Sharing your Information

We will not sell your information to third parties. We may pass your information to our third-party service providers (e.g. cleaners, booking platforms and guest management systems) for the purpose of completing tasks related to your booking. We require them to respect the safety of your data.

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Data Retention

We hold your personal data for as long as necessary, typically 7 years to comply with HMRC requirements, after which it is deleted or anonymized.

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Your Rights

Under GDPR you have the right to:

-Access your information we hold about you

-Correct or update any inaccurate information

-Request deletion of your data (right to be forgotten)

-Object to our processing of your data.

If you have any questions, please contact us on ortonpropertydevelopmentltd@gmail.com.